1.The University / Board / College will solely make the decision of issuing the transcripts and the time taken for the process. Caretaking India is not responsible if the University / Board / College take additional time than the stipulated time line.

2.Caretaking India is not responsible, for any kind of delay or rejection of transcript application from the University / Board / College.

3.Caretaking India is not responsible for any changes in the University Fee and required Documents. Client agrees to pay the difference amount and additional documents required by the University / Board / College. In case additional fee and the additional documents are not provided by the client then CTI may cancel the application and there will be no refund.

4.Caretaking India is not responsible if the University / Board / College requests for verification of original certificates or resubmission of same documents.

5.Caretaking India will not be held responsible if the University/ Board / College finds that the documents are fake and takes a legal action against the client.

6.Client agrees and accepts to bear international courier charges if any document needs to be sent to their overseas address.

7.In case of any loss or damage of the courier package with transcripts / Original documents; Caretaking India will not be held responsible.

8.If for any reason we need to visit the Universities multiple times (other than 2 visits for submission & Collection) then you need to pay 50% of the service charge along with the complete travel expenses.

9.If you happen to spoil the University Transcripts sealed envelope then we need to apply for a new set. For this, you will have to bear the complete charges.

10.If the Applicant does not provide the necessary documents for collecting duplicate mark sheets / Convocation certificate then Caretaking India will not be responsible for any delays and the charges will not be refunded.

11.Caretaking India will not refund the charges in case the employer / Bank denies to handover your Experience letter / Bank statement.

12.Caretaking India solely facilitates any attestation or legalization process. We will not be responsible for any documents that are not attested or legalized by the above-mentioned departments for any reason.

13.Caretaking India will ensure you the security of your documents during any transactions within our purview however in situations where documents are lost or misplaced at the Home Department, the embassy or the courier service provider, Caretaking India will try to initiate a process for a duplicate copy in the stipulated time period with reasonable charges.

14.Caretaking India will not be responsible for any delays from the client (in document /information submission) or for any bureaucratic delays.

15.Caretaking India will not be held responsible for any errors/ mistakes/rejection of the attestation.

16. Translation will be done by the authorized translator and the translation will be done as per the original source document.

17. CTI will not agree or encourage the translator to change the content in the translated document if it is not mentioned in the original document.

18. CTI will not be responsible if the visa officer denies to accept the application due to insufficient documentation.

19.CTI will not be responsible if the VFS/Embassy denies to hand over the visa stamped passport to us.

In any case, the service fee paid is non-refundable.