CaretakingIndia.com (CTI) is a service from Othervisas.
Refund of services you ordered through CaretakingIndia (CTI) will be reviewed and addressed by the Refund Policy mentioned below. However, some of the services may be reviewed and addressed by their individual refund policies mentioned under our Terms & Conditions. In all such cases the individual refund policy shall be applicable in addition to this policy unless and otherwise it is contrary to this, in that case the individual service refund policy shall supersede the below mentioned policy:
All payments will be processed only after basic review of the documents submitted to your advisor.
If you have second thoughts and decide to opt out of an order after placing it, you are free to request for a cancellation. However, the request for cancellation should reach us through Email within 24 hours after making the payment towards the order, then you will get a full refund. No questions will be asked.
Refunds on different reasons as follows -
Cancellation of services by CTI due the issues at the officials: After confirming the order, our CTI support team will initiate the process. If CTI is unable to complete the task due to the following reasons (improper or delayed documentation / information from customer, errors/ mistakes not falling under CTI's scope of work, inability of customer to follow standard procedures or additional requirements by the authorities or due to any other reasons beyond the control of CTI or any other points mentioned in our list of Terms & Conditions) then there will be no refund.CTI will only refund the actual's amount collected towards the additional cost (University fee, travel expenses and any other expenses) if not paid. If the actual's are paid then we will try to provide the proof of payment to the officials but not in every case.
Process time for any such refunds mentioned above will take approximate time frame of 7 - 15 working days however, it may delay due to any unforeseen issues from the bank end.
If you have any issues with our refund policy or if your cancellation request is getting delayed, please mail us at [email protected]